FAQ | Pastry – LovePastry.com

FAQs

How can we help you?

How do I use a promo code?

During checkout, enter your code in the 'Discount Code' field and select 'Apply Coupon.'
If you have any questions regarding a specific offer, please contact customerservice@lovepastry.com.

* Promo codes are subject to offer terms. Free ground shipping offers are limited to the continugious United States.

Can I change my order?

If you need to make any modifications to your order, we recommend reaching out to customer service immediately at customerservice@lovepastry.com. 

Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified.

Does Pastry offer team pricing for dance groups?

Yes, Pastry offers promotional pricing for dance teams, studios and bulk orders. To find out more, please visit our Volume Orders Page or contact dance@lovepastry.com.

When will my card be charged?

We charge your credit card when your order is confirmed. Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card.

How do I return an item?

You have 30 days to initiate the return process from the time of your purchase. Unfortunately, we are unable to process refunds or exchanges beyond 30 days. You will need a RMA (Return Merchandise Authorization) number before being eligible for a return by mail. Please contact our Customer Service Department via phone at 855.5.PASTRY (727879) or via email at CustomerService@lovepastry.com to receive an RMA number. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts and accessories. Before mailing your return, please remove or cover all extra labels on the outside of the package. Send your package to the following address, unless otherwise instructed:

Lovepastry.com 
Returns Department 
4974 Cobb Parkway North
Acworth, GA 30101

All return charges must be prepaid. We cannot accept C.O.D. deliveries. Please keep the Tracking Number for your return package to monitor delivery status.

How do sizes compare between US, EU and UK systems?

Our shoes are expert fit tested for size and comfort and fit true to street size. 

WOMEN'S    US Sizes EUR UK
     
5 36 3
5.5 36 3.5
6 37 4
6.5 37 4.5
7 38 5
7.5 38 5.5
8 39 6
8.5 39 6.5
9 40 7
10 41 8
11 42 9
12 43 10

 

KIDS US Sizes EUR UK
     
10 27 9
11 28 10
12 30 11
13 31 12
1 32 13
2 33 1
3 34 2
4 36 3

 

How do I become a member of the Pastry Dance Crew?

Pastry is always on the lookout for new brand ambassadors to showcase products in catalogs, social media channels and on lovepastry.com. If you are a fashion forward dancer who is interested in being a part of the program, please click here to find out how you can apply.