How can we help you?
- How do I use a promo code?
- Does Pastry offer volume pricing for dance groups?
- Can I change my order?
- When will my card be charged?
- How do I return an item?
- How do sizes compare between US, EU and UK systems?
- How do I become a member of the Pastry Dance Crew?
How do I use a promo code?
During checkout, enter your code in the 'Discount Code' field and select 'Apply Coupon.'
If you have any questions regarding a specific offer, please contact firstname.lastname@example.org.
* Promo codes are subject to offer terms. Free ground shipping offers are limited to the continugious United States.
Can I change my order?
If you need to make any modifications to your order, we recommend reaching out to customer service immediately at email@example.com.
Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified.
Does Pastry offer team pricing for dance groups?
When will my card be charged?
We charge your credit card when your order is confirmed. Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card.
How do I return an item?
If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days in new, unworn condition with original packaging. In order to accept your return, you must request a Returns Merchandise Authorization (RMA) by sending an email to firstname.lastname@example.org. The RMA, unpaid shipping label and return address will then be emailed to you.
How do sizes compare between US, EU and UK systems?
Our shoes are expert fit tested for size and comfort and fit true to street size.
|WOMEN'S US Sizes||EUR||UK|
|KIDS US Sizes||EUR||UK|
How do I become a member of the Pastry Dance Crew?
Pastry is always on the lookout for new brand ambassadors to showcase products in catalogs, social media channels and on lovepastry.com. If you are a fashion forward dancer who is interested in being a part of the program, please click here to find out how you can apply.