Shipping & Returns

Shipping & Delivery

Orders are typically processed within 24-48 hours of being placed on Orders placed after 1pm Eastern time, or on weekends or holidays, will not be processed until the next business day. 

Due to COVID-19, in order to keep all team members safe, there could be up to a 5 business day delay between when your order is placed and when it ships.

Prior to checkout, while viewing your cart you will be offered the opportunity to enter a destination zip code to determine available shipping methods and charges. During checkout you will also be allowed to choose your desired shipping method. 


Returns & Replacements

Pastry understands sometimes your purchase isn't a perfect fit — so we're happy to offer returns within 30 days of purchase. Sales receipt order or packing slip dated within 30 days of purchase is required for all returns or exchanges.

Please keep in mind these factors when returning your item to Pastry:

Returns and exchanges should be new, laced, unworn and in the original packaging. Please include all accessories that came with your item.

• Returns with the original sales receipt or packing slip receive a product refund based on the initial form of payment.

• Refunds will be less any special or coupon discounts.

• Original shipping charges are not refunded.

Please note Pastry may limit or decline some returns and exchanges.

Here are the steps to return items:

1. You have 30 days to initiate the return process from the time of your purchase. Unfortunately, we are unable to process refunds or exchanges beyond 30 days.

2. You will need a RA (Return Authorization) number before being eligible for a return by mail. Please contact our Customer Service Department via email at to receive an RA number. Please have your sales order number included in the email for expedited service.

3. Pack the item(s) securely in the original product packaging. Please include shoe box, all paperwork, parts, and accessories.

4. Before mailing your return, please remove or cover all extra labels on the outside of the package.

5. Send your package to the following address, unless otherwise instructed: 
Returns Department 
4974 Cobb Parkway North
Acworth, GA 30101

6. Helpful Information You Should Know:

• All return charges must be prepaid. We cannot accept C.O.D. deliveries.

• Please keep the Tracking Number for your return package to monitor delivery status. Return processing may take 2-3 business days.

• Refunds will be issued within 5 business days.

• Credit for gift returns will be issued to the original purchaser.

• Email regarding returning damaged or defective items. Please include photos of the affected area or item(s).

• Returns can only be accepted from purchases. If your item(s) has been purchased from other retailers, returns must be authorized through them directly.

• If you believe we made an error in your order please let us know. We will be happy to discuss any questions you may have and investigate any issues. Please visit our Contact Us page for information about contacting Pastry.