Pixie Shipping & Returns | Pastry – LovePastry.com

Shipping & Returns

Shipping & Delivery

Orders are typically processed within 24-48 hours of being placed on lovepastry.com. Orders placed after 1pm Eastern time, or on weekends or holidays, will not be processed until the next business day. 

Due to COVID-19, in order to keep all team members safe, there could be up to a 5 business day delay between when your order is placed and when it ships.

Prior to checkout, while viewing your cart you will be offered the opportunity to enter a destination zip code to determine available shipping methods and charges. During checkout you will also be allowed to choose your desired shipping method. 


Returns & Replacements

Pastry understands sometimes your purchase isn't a perfect fit — so we're happy to offer returns within 30 days of purchase. Sales receipt order or packing slip dated within 30 days of purchase is required for all returns or exchanges.

Please keep in mind these factors when returning your item to Pastry:

Returns and exchanges should be new, unworn and in the original packaging. Please include all accessories that came with your item.

• Returns with the original sales receipt or packing slip receive a refund based on the initial form of payment.

• Refunds will be less any special or coupon discounts.

• Original shipping charges are not refunded.

Please note Pastry may limit or decline some returns and exchanges.

Here are the steps to return items:

1. You have 30 days to initiate the return process from the time of your purchase. Unfortunately, we are unable to process refunds or exchanges beyond 30 days.

2. You will need a RMA (Return Merchandise Authorization) number before being eligible for a return by mail. Please contact our Customer Service Department via phone at 855.5.PASTRY (727879) or via email at CustomerService@lovepastry.com to receive an RMA number.

3. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts and accessories.

4. Before mailing your return, please remove or cover all extra labels on the outside of the package.

5. Send your package to the following address, unless otherwise instructed:

Returns Department 
4974 Cobb Parkway North
Acworth, GA 30101

6. Helpful Information You Should Know:

• All return charges must be prepaid. We cannot accept C.O.D. deliveries.

• Please keep the Tracking Number for your return package to monitor delivery status.

• You can expect a refund in the same form of the original payment within one billing cycle (30 days) once we receive your return.

• Credit for gift returns will be issued to the original purchaser.

• Call our Customer Service Department at 855.572.7879 on returning damaged or defective items.

• Purchases made on LovePastry.com must be returned via the procedures listed here and cannot be returned to partner retail stores.

• Purchases made in partner retail stores must be returned to the same company or store and cannot be returned via the Lovepastry.com return procedure.

• If you believe we made an error in your order please let us know. We will be happy to discuss any questions you may have and investigate any issues. Please visit our Contact Us page for information about contacting Pastry.